Client Satisfaction Survey

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Satisfaction (1–5)

Please rate each item (1 = Very dissatisfied, 5 = Very satisfied).

Job Description updates (quality, accuracy, usability)

Personnel Policy Manual update/modernization (clarity, practicality, usability)

Communication & project management (responsiveness, clarity, timeliness)

Net Promoter Score (NPS)

On a scale of 0–10, how likely are you to recommend us to a colleague for similar professional services?

0 10
Your score: 8
Not at all likely Extremely likely

What’s the primary reason for your score, and what should we keep doing / improve next time?

Optional: add your name/email (if you want a follow-up)